e7bot Privacy Policy

e7bot is an online casino and sports betting platform operating at e7bot.io, primarily serving players located in Bangladesh. For the purposes of this Privacy Policy, "e7bot", "we", "us", and "our" refer to the operator of the e7bot platform. "You", "your", and "the User" refer to any individual who accesses, browses, registers on, or interacts with any part of the e7bot platform.

e7bot acts as the data controller in respect of the personal data you provide to us or that we collect from you during your use of the platform. As data controller, e7bot determines the purposes and means by which your personal data is processed and is responsible for ensuring that such processing is carried out in a lawful, fair, and transparent manner.

This Privacy Policy applies to all data collected through the e7bot website, mobile browser interface, customer support channels, and any other digital touchpoint associated with the e7bot brand. It should be read alongside the e7bot Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

e7bot collects different categories of personal data depending on the nature of your interaction with the platform. The categories and specific data points we collect are set out in the table below.

e7bot does not collect or process any special category data (also referred to as sensitive personal data) such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, unless you voluntarily disclose such information in a support communication, in which case we will use it only to resolve your query and will not retain it beyond the duration necessary for that purpose.

e7bot collects personal data through several distinct channels. Understanding these channels helps you make informed decisions about the information you share with us.

• Account Registration: When you create an e7bot account, you directly provide your name, mobile number, email address, date of birth, and preferred payment method.
• KYC Verification: When you submit identity documents to complete the Know Your Customer process, we collect the document images and the information contained within them, including your National ID number and address details.
• Deposits and Withdrawals: Payment transactions processed through bKash, Nagad, Rocket, Upay, and partner banks generate transaction reference data that is transmitted to e7bot's payment processing systems.
• Platform Usage: As you navigate the e7bot platform, our servers automatically log technical data including your IP address, device fingerprint, browser type, and session timestamps.
• Cookies and Tracking Technologies: e7bot uses cookies and similar web tracking technologies to collect usage data and maintain session continuity. Full details are provided in Section 9 of this Policy.
• Customer Support Interactions: When you contact the e7bot support team by email or through the platform's messaging interface, the content of those communications is stored as part of your account record.
• Third-Party Game Studios: Game session data generated within games provided by studios such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe may be transmitted to e7bot's platform in aggregated form for account balance and wagering record purposes.
• Responsible Gaming Tools: If you set deposit limits, loss limits, cooling-off periods, or self-exclusion instructions, those preferences are recorded and associated with your account.

e7bot processes your personal data for specific, clearly defined purposes. We do not use your data for any purpose beyond those listed here without first obtaining your consent or establishing a separate lawful basis for processing.

e7bot will never sell your personal data to third parties for their own marketing purposes. We do not share your data with advertising networks for behavioural advertising or retargeting outside of the e7bot platform.

e7bot processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual Necessity: Processing that is necessary to provide the services you have requested under the e7bot Terms & Conditions — including account management, payment processing, and service delivery — is carried out on the basis that it is required to fulfil our contract with you.
• Legitimate Interests: Certain processing activities — such as fraud detection, platform security monitoring, and usage analytics — are carried out on the basis of e7bot's legitimate business interests, provided those interests are not overridden by your rights and freedoms.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations — including KYC verification, anti-money laundering record-keeping, and responding to lawful authority requests — is carried out on the basis of legal obligation.
• Consent: Where we send you optional marketing communications about e7bot promotions, bonuses, or seasonal events, we do so on the basis of your explicit consent. You may withdraw this consent at any time by contacting the support team at [email protected].

e7bot does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

• Payment Service Providers: Transaction data is shared with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank — solely for the purpose of processing your deposit or withdrawal in Bangladeshi Taka (৳ BDT).
• Identity Verification Partners: Where e7bot uses third-party KYC verification services to validate the identity documents you submit, those documents are transmitted securely to the verification partner and are subject to their own data protection policies, which e7bot reviews before entering any such arrangement.
• Game Studio Providers: Aggregated session and wagering data may be shared with game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe for the purpose of game operation, dispute resolution, and fair-play auditing. These studios do not receive your identity or financial data.
• Legal and Regulatory Authorities: e7bot will disclose your personal data to competent governmental, law enforcement, or judicial authorities when required to do so by law, court order, or other lawful legal process. We will notify you of such disclosure where we are legally permitted to do so.
• Fraud Prevention and Platform Integrity: In cases of suspected fraud, money laundering, or coordinated abuse, e7bot may share relevant account and transaction data with fraud prevention agencies or other platforms operating responsible gaming databases, for the purpose of protecting the integrity of online gaming services.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of e7bot's business operations, your personal data may be transferred to the successor entity. You will be notified of any such transfer via the platform before it takes effect.

All third parties with whom e7bot shares personal data are required, by contract, to handle that data in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared.

e7bot retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, e7bot will securely delete or irreversibly anonymise your personal data so that it can no longer be associated with you as an identifiable individual. Anonymised aggregated data may be retained indefinitely for platform analytics and reporting purposes.

e7bot implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures are reviewed and updated on a regular basis to reflect current best practices in information security.

• SSL/TLS Encryption: All data transmitted between your device and the e7bot platform is encrypted using SSL/TLS protocols. The padlock icon in your browser confirms that your connection is secured.
• Encrypted Password Storage: Account passwords are never stored in plain text. e7bot uses industry-standard cryptographic hashing algorithms to store password credentials securely.
• Access Controls: Access to personal data within e7bot's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories necessary for their specific role.
• Two-Factor Authentication: e7bot supports two-factor authentication (2FA) for account login. Enabling 2FA on your account significantly reduces the risk of unauthorised access.
• Fraud Monitoring Systems: e7bot operates automated monitoring systems that flag unusual account activity — including atypical login locations, rapid deposit-withdrawal cycles, and abnormal betting patterns — for immediate review by the security team.
• Secure Document Storage: KYC verification documents are stored in encrypted, access-controlled document management systems and are not accessible to general platform staff.
• Regular Security Reviews: e7bot conducts periodic internal security assessments to identify and remediate vulnerabilities in the platform's infrastructure and data handling processes.

e7bot uses cookies and similar tracking technologies to operate the platform effectively, maintain your session state, and improve the overall user experience. A cookie is a small text file placed on your device by a website you visit. Cookies do not access files already stored on your device and cannot execute programs or transmit viruses.

The following categories of cookies are used on the e7bot platform:

e7bot does not use third-party advertising cookies or cross-site tracking cookies. You can manage or delete cookies through your browser settings at any time. Disabling essential cookies may prevent certain platform features from functioning correctly, including maintaining your login session and enforcing responsible gaming limits.

As a User whose personal data is processed by e7bot, you have the following rights in respect of that data. You may exercise any of these rights by contacting the e7bot support team in writing at [email protected]. e7bot will respond to all valid data rights requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data that e7bot holds about you, along with information about how that data is being processed and the legal basis for processing.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information directly through your account settings panel.
• Right to Erasure: You may request that e7bot delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to overriding legal obligations, including financial record-keeping requirements which may require us to retain certain data for up to 7 years after account closure.
• Right to Restriction: In certain circumstances, you may request that e7bot restrict the processing of your personal data — for example, while the accuracy of the data is being contested or while a complaint is under investigation.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object at any time to processing carried out on the basis of e7bot's legitimate interests. e7bot will cease such processing unless it can demonstrate compelling legitimate grounds that override your rights.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

e7bot takes its obligations in respect of underage access extremely seriously. During the account registration process, all users are required to confirm that they are at least 21 years of age. KYC verification — which requires submission of a government-issued photo ID — is conducted before any withdrawal is processed and may be triggered at any earlier point at e7bot's discretion.

If e7bot becomes aware that personal data has been collected from or in connection with an individual who is under the age of 21, we will take the following immediate steps: suspend the account, void any pending or historical bets placed by that account, withhold any balance, and permanently delete all personal data associated with the account, except where retention is required by law.

If you are a parent or guardian and you believe that a minor in your care has created an account on the e7bot platform, please contact us immediately at [email protected]. We will investigate promptly and take appropriate action.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how e7bot has handled your personal data, please contact the e7bot support team. All privacy-related communications should be directed in writing to:

When submitting a privacy query or data rights request, please include your registered account username, the email address or mobile number associated with your account, and a clear description of your request or concern. This will help e7bot's team verify your identity and respond as efficiently as possible.

Complaints: If you are not satisfied with e7bot's response to a privacy concern, you have the right to escalate your complaint to the relevant data protection or consumer protection authority in your jurisdiction. e7bot encourages Users to contact us directly in the first instance so that we have the opportunity to resolve any concern before it is escalated.

Policy Updates: e7bot reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. Material changes will be communicated to registered Users via a notice on the platform. The current version of this Policy, with its effective date, is always available at e7bot.io/privacy-policy. Continued use of the platform after a Policy update constitutes acceptance of the revised version.